Personal and Organizational Transformations: The True Challenge of Continual Quality Improvement (The McGraw-Hill Developing Organizations Series)
By Unknown Author.
Description
This book offers triple value: a coherent theory of quality improvement for individuals and organizations that highlights the multiple transformations necessary; real-life case histories of successful applications of the theory; and 'coaching' to help the reader begin putting quality improvement into action each day of the week.Dalmar Fisher and William R. Torbert present a totally fresh perspective on the challenge of improving your organization. With wit and intelligence, experience and case material, they reveal how quality programmes can make an impact on your organization - b...
ISBN(s)
0077078349, 9780077078348
